- Introduction
Breezychimehub respects the privacy of individuals who visit our website, contact us, place orders, or otherwise interact with our online retail services.
This Privacy Policy explains how Fox Brae Wind Chimes Inc., as the data controller for processing personal information at Breezychimehub, collects, uses, stores, and discloses personal information related to www.breezychimehub.com.
We process personal information in accordance with applicable Canadian privacy laws and, where applicable, the General Data Protection Regulation (GDPR) and other applicable European data protection regulations.
This Privacy Policy should be read in conjunction with our Terms and Conditions and other policies posted on our website.
- Data Controller
The controller responsible for processing personal information through Breezychimehub is:
Fox Brae Wind Chimes Inc.
Email: [email protected]
Website: www.breezychimehub.com
For any privacy-related inquiries, requests, or complaints, customers can contact us using the email address above.
Under Canadian privacy principles, organizations that process personal information are responsible for the information under their control and should have appropriate policies regarding its collection, use, disclosure, retention, and disposal.
- Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
Information Provided When Placing an Order
Name
Billing Address
Shipping Address
Email Address
Phone Number
Order Details
Product Information Related to the Purchase
Order Reference Number and Transaction Information
Information Provided When Contacting Us
If you contact our customer service team, we may collect:
Name
Email Address
Phone Number (if provided)
Order Reference Number
Contact Information Related to the Inquiry
Website and Usage Information
When you visit our website, we automatically collect certain information, such as:
IP ​​Address
Browser Type
Device Information
Date and Time of Visit
Pages Visited
Source Website Information
Basic Website Usage Information
The specific information collected depends on the website’s functionality and your browser settings.
- How We Use Personal Information
We use personal information for purposes relating to our ordinary retail operations, including:
Processing and fulfilling customer orders
Communicating with customers about purchases
Responding to customer inquiries
Providing order-related information
Processing returns and refunds
Maintaining transaction records
Managing customer accounts where applicable
Maintaining website functionality
Detecting and addressing misuse of our website
Fulfilling applicable legal and regulatory obligations
Initiating, exercising, or defending legal action where necessary
Maintaining appropriate business and accounting records
We do not collect personal information beyond what is reasonable.
The Personal Information Protection and Electronic Documents Act (PIPEDA) requires organizations to clearly state the purpose for collecting personal information and to limit its collection, use, and disclosure to an appropriate extent.
- Legal Basis for Processing in Europe
Where the General Data Protection Regulation (GDPR) applies, the processing of personal information may be based on one or more of the following legal bases:
Contractual Performance
Processing personal information may be for the purpose of processing orders, communicating with customers, providing necessary services, or managing purchases.
Legal Obligations
Processing personal information may be for the purpose of complying with applicable accounting, tax, record-keeping, regulatory, or other legal obligations.
Legitimate Interests
Processing personal information may be for legitimate business interests, such as maintaining business records, responding to inquiries, managing a website, identifying abuse, and establishing or defending legal claims, provided that these interests do not override applicable individual rights.
Consent
If applicable law requires consent, the processing of personal information will be based on the individual’s consent.
If processing is based on consent, consent may be withdrawn in accordance with applicable law. Withdrawal of consent does not affect the legality of processing carried out prior to withdrawal.
- Stripe Payment Processing
Payments made through Breezychimehub are processed by Stripe.
Stripe may receive and process information necessary to complete a payment transaction, including transaction details, payment-related information, and information required for payment processing and regulatory requirements.
Breezychimehub does not require customers to send us complete payment card information via email or regular customer service messages.
Stripe processes personal information in accordance with its privacy policy and applicable legal obligations. Stripe also has its own requirements regarding the retention of payment and transaction records.
For more information on how Stripe processes personal information, customers should refer to Stripe’s privacy policy.
- Disclosure of Personal Information
We may disclose personal information as reasonably necessary for the purposes described in this privacy policy.
Recipients may include:
Payment processing service providers, such as Stripe
Service providers supporting website operations
Service providers involved in order management
Professional advisors, where appropriate
Government agencies or regulatory bodies required by law to disclose
Courts, arbitration bodies, or other lawful bodies, where disclosure is required
Relevant parties necessary to establish, exercise, or defend legal rights
We will not use personal information for unrelated purposes unless permitted or required by applicable law, or unless consent is obtained from the individual where required.
The Personal Information Protection and Electronic Documents Act (PIPEDA) generally requires that the use or disclosure of personal information be limited to the purpose specified at the time of collection, unless consent or other lawful grounds permit such use or disclosure.
- International Processing
Because Breezychimehub operates in Canada and serves customers in the European market, personal information may be processed in Canada and other jurisdictions where the relevant service providers operate.
If personal information is transferred to a jurisdiction outside the place of collection or accessed in other jurisdictions, we will take the measures required by the privacy laws applicable to such transfers.
In regions where GDPR applies, international data transfers will be handled using legal transfer mechanisms when necessary.
- Data Retention
Breezychimehub does not retain personal information indefinitely without a clear business or legal purpose.
The retention period for personal information depends on the nature of the information, the purpose of collection, applicable legal obligations, and the need to establish, exercise, or defend legal claims.
Our general retention periods are as follows:
Customer Orders and Transaction Records
Order-related records, including customer identification information, order details, invoices, and transaction records, are typically retained for 7 years from the date of the relevant transaction, provided that such information is required for accounting, tax, contractual, regulatory, or legal record-keeping purposes.
If applicable law requires a longer retention period, or if the information relates to ongoing legal matters, the relevant information may be retained for an additional period required for that purpose.
Customer Service Correspondence
General customer service correspondence is typically retained for 24 months after the conclusion of the relevant consultation or matter, unless unresolved matters, contractual records, legal claims, or legal obligations reasonably require a longer retention period.
Marketing Communications
If personal information is used for marketing communications based on consent, it will be retained until the individual withdraws their consent or it is no longer needed for that purpose.
Records may be retained for an appropriate additional period, where required by law, to demonstrate consent has been obtained or to comply with legal requirements.
Website and Technical Records
Website access and operation records are typically retained for 12 months, unless a longer retention period is reasonably required for website administration, incident investigation, legal compliance, or to initiate, exercise, or defend legal proceedings.
Privacy Requests and Complaints
Records relating to privacy requests, complaints, and their processing may be retained for up to 3 years after the case is closed, or longer as necessary to demonstrate compliance with legal requirements or to handle ongoing legal matters.
Legal and Regulatory Records
Information required to meet legal, accounting, tax, regulatory, or record-keeping obligations will be retained for the periods required by applicable law.
These retention periods are reviewed based on the purpose for which the information is retained. Personal information that is no longer needed for a specific purpose and is not required to be retained by law will be deleted, erased, or anonymized as appropriate.
This practice reflects a Canadian principle that personal information should only be retained for the time necessary to achieve the purpose for which it was collected. The GDPR also requires organizations to set appropriate retention periods for personal information and, while complying with legally mandated retention periods, not to retain personal information for longer than necessary to achieve the relevant purpose.
- Cookies and Similar Technologies
Breezychimehub may use cookies and similar website features as needed for website operation, preferences, analytics, or other legitimate website uses.
If applicable law requires user consent before using specific cookies or similar features, we will provide the relevant consent mechanism.
Users can also manage certain cookie preferences through their browser settings.
- Data Quality
We will take reasonable steps to ensure that personal information is relevant to its intended use and will process requests regarding inaccurate or incomplete information.
If you believe that information we hold about you needs to be corrected, please contact us: [email protected]
Canadian privacy principles include obligations regarding the accuracy, completeness, and timeliness of personal information (where applicable).
- European Personal Privacy Rights
Where the General Data Protection Regulation (GDPR) applies, individuals may have the following rights:
The right to confirm whether their personal information is being processed
The right to request access to applicable personal information
The right to request correction of inaccurate information
The right to request deletion where required by law
The right to request restriction of processing where applicable
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with the competent regulatory authority
These rights are subject to the conditions and limitations set forth in the applicable data protection law.
13. Canadian Privacy Rights
Under applicable Canadian privacy laws, individuals whose personal information is protected may have the following rights:
To request access to their personal information
To request correction of inaccurate or incomplete information
To inquire about the purpose of the collection, use, or disclosure of information
To file inquiries or complaints regarding the processing of personal information
The Personal Information Protection and Electronic Documents Act (PIPEDA) establishes principles covering accountability, explicit purpose, consent, limitation of collection, limitation of use and retention, accuracy, safeguards, openness, right to access, and challenge compliance.
- Access and Correction Requests
To submit a privacy request, please contact:
Email: [email protected]
Please provide sufficient information so that we can identify the relevant record and understand the nature of your request.
We may need to verify the identity of the requester before publishing or changing personal information.
If applicable Canadian law requires a response within a specific timeframe, we will process the request within the applicable statutory timeframe. The Office of the Privacy Commissioner of Canada notes that access requests made under the Personal Information Protection and Electronic Documents Act (PIPEDA) typically receive a response within 30 days, but extensions are possible.
- Privacy Complaints
If you have any questions about how we handle your personal information, please contact us first at:
We will review the matter and respond in accordance with applicable privacy requirements.
Individuals within Canada also have the right to file unresolved privacy issues with the relevant Canadian privacy regulator. Individuals within the European Union have the right to file complaints with the data protection regulator in their country of residence or the country where the alleged infringement occurred.
- Children’s Information
The Breezychimehub website is intended for general consumer use.
We will not knowingly solicit personal information from children that is prohibited by applicable law. If a parent or legal guardian believes that personal information has been submitted in a manner that should not have been collected, please contact us at [email protected].
- Changes to the Privacy Policy
Breezychimehub may update this Privacy Policy as necessary to reflect changes in our business practices, website functionality, legal requirements, or data processing arrangements.
The latest version will be posted on this page, indicating the effective date or update date.
We will comply with applicable laws requiring notification or consent for material changes.
- Contact Information
For any questions, requests, or complaints regarding privacy, please contact:
Email: [email protected]