- General Information
These Terms of Service apply to products purchased through www.breezychimehub.com and set forth the applicable terms for placing orders with Breezychimehub.
By placing an order through our website, you agree to these Terms of Service and the applicable product information, pricing information, shipping information, and other policies published on the website.
Nothing in these Terms is intended to exclude, limit, or bind any mandatory consumer rights that cannot be excluded or limited under applicable law.
If a mandatory rule applicable to your purchase provides greater protection than anything provided in these Terms, the mandatory rule shall apply to the extent required by law.
- Company Information
Brand: Breezychimehub
Company: Fox Brae Wind Chimes Inc.
Address: 1867 NS-359, Centreville, NS B0P 1J0, Canada
Email: [email protected]
Phone: +1 9029072970
Registration Number: 3321589-734346909 NS0001
Website: www.breezychimehub.com
Breezychimehub sells wind chimes and related decorative items through its online store.
Product information, applicable prices, optional configurations, and other relevant details are available on the respective product pages for your review before placing an order.
- Product Information
Customers should carefully read the relevant product pages before completing their purchase.
Product pages may provide the following information:
Product Name
Size
Quantity
Material
Color or Surface Finish
Product Features
Optional Configurations
Price
Applicable Shipping Information
Due to individual differences, lighting conditions, and the display settings of your device, product appearance may vary slightly.
We strive to ensure that product descriptions are accurate, reliable, and relevant to the products offered.
- Order and Contract Formation
Submitting an order through the website constitutes an offer to purchase the selected products.
Order confirmation may be sent to the email address provided by the customer at checkout.
A purchase contract is formed when Breezychimehub accepts the order according to the applicable ordering process.
We reserve the right to refuse or cancel an order if there are legitimate reasons, such as obvious pricing errors, inability to provide the ordered goods, suspected fraudulent activity, or other circumstances recognized by applicable law.
If an order is cancelled after payment has been received, we will refund any amount due to the customer in accordance with applicable circumstances and legal requirements.
- Pricing
Applicable product prices will be displayed before the customer completes the purchase.
Any applicable shipping costs or other mandatory fees will be disclosed as needed during the purchase process.
The customer is responsible for carefully reviewing the final order information before submitting the order.
If there are obvious pricing or information errors, we may contact the customer before processing the order.
If an order cannot be reasonably completed due to obvious errors, the order may be cancelled and the payment will be refunded.
- Payment
Payment must be completed using the payment method provided at checkout.
Orders must be authorized before processing.
Customers should provide accurate billing address and contact information when placing an order.
Breezychimehub is not liable for delays caused by incorrect information provided by the customer at checkout (including an incorrect shipping address) that results in significant impacts on delivery.
- Shipping and Delivery
Breezychimehub provides services to customers in select European markets.
Orders will be shipped via established delivery services, which may include DHL, FedEx, and UPS Priority services, depending on the destination and applicable delivery arrangements.
Estimated Delivery Time
Standard estimated delivery time is:
5-12 business days
Delivery time refers to the estimated transit time after shipment and may vary due to destination, carrier operations, customs procedures (if applicable), public holidays, and other factors affecting transportation.
Please read this section and the applicable shipping information displayed during the purchase process.
Logistics Tracking Notifications
Logistics updates will be automatically sent to the email address provided by the customer when placing the order.
Logistics tracking notifications may include important shipping events such as:
Order Shipment
Arrival at Carrier’s Warehouse
Transportation within Carrier’s Network
Local Delivery Processing
Delivery Status
Customers should ensure that the email address provided at checkout is accurate and accessible.
- Delivery Delays
If an order exceeds the estimated standard transit time, customers can contact us:
We will review the shipping information and, if necessary, communicate with the relevant carrier to investigate the shipping status.
Upon review, we will arrange for a reshipment or refund, depending on the circumstances.
This section does not limit any right of compulsory delivery or cancellation enjoyed by the consumer under applicable law.
If European consumer law provides for the right to terminate a contract due to failure to deliver goods within the agreed or legally prescribed period, that right remains valid.
- Loss, Damage, and Transfer of Risk
For purchases made under applicable European consumer law, the risk of loss or damage to the goods rests with Breezychimehub until the consumer or a third party designated by the consumer (other than the carrier) actually receives the goods (unless otherwise provided by law).
Delivering the goods to the carrier does not itself transfer the risk of loss or damage to the consumer.
Therefore, unless otherwise provided by mandatory European consumer law, the carrier’s receipt, taking possession of a package, or holding the package during transit does not constitute delivery of the goods to the consumer, thus transferring the risk.
The European Consumer Guide clearly states that merchants are liable for damage occurring from the time of shipment until the consumer receives the goods.
- Lost or Undelivered Orders
If an order is not delivered within the stipulated delivery period, the customer should contact:
We will review the existing shipping information and, if necessary, contact the relevant carrier for investigation.
If the order is confirmed lost or undeliverable, Breezychimehub will provide the necessary remedies, including replacement or refund, as applicable and under law.
If European consumer law grants customers the right to terminate a contract due to non-receipt of goods, that statutory right remains unaffected.
EU consumer guidelines stipulate that if goods are not delivered within 30 days or another agreed-upon period, consumers may, in certain circumstances, grant an additional reasonable period, and if they still do not receive the goods, terminate the contract. Certain exceptions apply, such as when the agreed-upon delivery date is critical.
- Damaged Goods
If the goods received by the customer appear to be damaged, please contact us:
Customers can provide photos of the received goods and their packaging to help us assess the problem.
If the problem can be resolved based on the information provided by the customer, we may arrange a replacement or refund without requiring the customer to return the damaged goods.
For example, if photos are sufficient to demonstrate the condition of the goods, we may only require photos from the customer without requiring the return of the damaged goods.
If legally required or reasonably necessary, returns, inspections, or other steps are required to determine a suitable solution, we may provide further instructions. Any such procedures do not affect the customer’s statutory rights.
- Defective or Non-conforming Goods
If a product is defective, damaged, does not conform to the contract description, or fails to meet applicable statutory conformity requirements, the customer may obtain statutory remedies under applicable consumer law.
For goods purchased by EU consumers, applicable rules generally stipulate a statutory warranty period of at least two years, the specific period depending on applicable national implementing regulations and practical circumstances. Depending on the specific circumstances, remedies may include repair, replacement, price reduction, or contract termination and refund.
Breezychimehub will assess the specific circumstances and provide remedies available under applicable consumer law.
Nothing in these terms limits mandatory statutory remedies.
- Right of Withdrawal – 14 Days
For remote contracts that comply with European consumer protection law, consumers typically have a 14-day no-reason right of withdrawal.
For goods, the withdrawal period generally begins from the date the consumer or a consumer-designated third party (other than the carrier) actually receives the goods.
Customers wishing to exercise their right of withdrawal should contact:
Customers may provide a clear statement indicating their decision to withdraw from the contract.
Customers are not required to state the reasons for exercising their statutory right of withdrawal.
- Returns After Withdrawal
If a customer exercises a valid right of withdrawal, the goods should generally be returned within 14 days of the customer notifying them of the withdrawal decision, and no unjustified delays are permitted.
Unless otherwise provided by applicable law or Breezychimehub agrees to bear the costs, the consumer may be liable for the direct costs of returning the goods under statutory withdrawal procedures, provided that necessary information regarding return costs was provided prior to purchase.
The customer should take good care of the goods while in possession.
The customer may dispose of the goods to the extent reasonably necessary, in accordance with applicable withdrawal law, to determine their nature, characteristics, and function.
If the value of the goods is reduced due to disposal beyond what is necessary to determine their nature, characteristics, and function, Breezychimehub may have the rights provided by applicable law.
- Refunds After Returns
If a valid statutory right of return applies, refunds will be processed in accordance with applicable consumer laws.
Under EU distance selling rules, merchants typically refund payments received, including applicable standard shipping costs, within 14 days of receiving notification of a return from the consumer. However, merchants have the right to withhold refunds until the goods are returned or the consumer provides proof of return (if applicable).
If the customer’s chosen shipping method is more expensive than the cheapest standard shipping option, applicable law may allow the merchant to refund only the amount corresponding to the cheapest standard shipping option.
- Statutory Rights and Commercial Returns
Statutory rights to return goods are separate from rights to return defective, damaged, or non-conforming goods.
If a customer changes their mind and decides to return an item, it will be processed according to applicable return rules.
Damaged, defective, or non-conforming products will be processed according to the relevant statutory compliance and remedies.
Breezychimehub will not treat legitimate statutory claims regarding defective or non-conforming goods as ordinary changes-of-mind returns.
- Refund and Exchange Process
If a refund is approved, it will be processed through the original payment method used at the time of purchase, unless applicable law requires or permits otherwise.
For exchanges, Breezychimehub can arrange for the replacement item to be shipped to the shipping address associated with the order.
Appropriate remedies will depend on the specific circumstances and applicable rights at the time of purchase.
- Customer Responsibilities
Customers are responsible for:
Providing accurate contact information
Providing an accurate shipping address
Reading product information carefully before purchasing
Checking order details carefully before checkout
Providing reasonable information when contacting customer service
Following applicable return policies for returns
Customer responsibilities do not limit any legally mandated rights.
- Prohibited Use
Customers must use this website and its ordering function solely for lawful purposes.
Unless expressly agreed otherwise, orders must be placed for lawful personal or household purchasing purposes.
Customers must not knowingly provide materially false information related to an order or use this website for illegal activities.
Breezychimehub may take measures permitted by applicable law if an order involves illegal activity, abuse of the ordering process, or provision of materially inaccurate information.
- Limitation of Liability
To the extent permitted by applicable law, Breezychimehub shall not be liable for any unreasonably foreseeable loss arising from a breach of these Terms.
Nothing in these Terms excludes or limits liability for any exclusions or limitations prohibited by applicable law.
Nothing in these Terms limits mandatory consumer rights, statutory remedies, or liabilities that cannot be limited by law.
- Applicable Law and Mandatory Consumer Protection
These Terms shall be construed in accordance with applicable law.
If a customer is protected under mandatory consumer protection laws in their country of residence, such mandatory protections shall continue to apply where required by law.
Nothing in these Terms is intended to deprive consumers of rights that they may not legally exclude through contract.
- Terms Changes
Breezychimehub may update these Terms at any time due to changes in products, ordering arrangements, business practices, or applicable legal requirements.
The latest version will be posted on this page, indicating the update date.
Changes will not retroactively cancel any mandatory rights applicable to orders already placed.
- Customer Service
For any questions regarding orders, products, shipping, returns, refunds, or other purchase-related issues, please contact:
Email: [email protected]
We strive to respond to customer inquiries within 24 hours.