- General Refund and Return Information
Breezychimehub is committed to providing customers with a clear process for cancellation, withdrawal, return, refund, and exchange.
This refund and return policy applies to purchases made through the following channel:
www.breezychimehub.com
Customers should read this policy along with the applicable terms of service and product information.
Nothing in this policy is intended to deprive or limit any mandatory consumer rights that cannot be excluded or restricted under applicable law.
- Payment Methods
Breezychimehub accepts the following payment methods, depending on availability at checkout:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported e-wallets
Payment methods available to specific customers may vary depending on their region, device, browser, and checkout conditions.
Available payment options will be displayed during checkout before order completion.
- Refund to Original Payment Method
Refunds are typically processed using the payment method associated with the original transaction, unless otherwise stipulated or permitted by applicable law.
For example:
Visa payments are typically refunded through the original Visa transaction.
Mastercard payments are typically refunded through the original Mastercard transaction.
American Express payments are typically refunded through the original American Express transaction.
Apple Pay payments are typically processed through the payment method associated with the original transaction.
Google Pay payments are typically processed through the payment method associated with the original transaction.
Eligible e-wallet payments are typically refunded through the original payment method.
Refund processing time depends on the payment method and the relevant financial institution.
- 14-Day Right to Return
For remote purchases that comply with European consumer protection law, consumers typically have a statutory 14-day right to return the goods without giving a reason.
For goods, the return period typically begins from the date the goods are actually received by the consumer or a third party designated by the consumer (other than the carrier).
Customers wishing to exercise this right should contact:
Customers may explicitly cancel their purchase without giving a reason.
- How to Exercise the Right of Withdrawal
To exercise your statutory right of withdrawal, please send an email to:
Please provide the following information (if applicable):
Order Number
Customer Name
Email Address Used When Placing the Order
Explicitly state that you wish to withdraw your purchase
A valid statutory withdrawal does not require a specific reason.
Upon receiving your withdrawal request, we will provide appropriate return instructions.
- Return Address for European Customers
For returns (whether through a valid withdrawal or other applicable return process), European customers should send the goods to:
Return Address:
1867 NS-359, Centreville, NS B0P 1J0, Canada
Unless otherwise instructed by Breezychimehub, customers may not send goods to any other address.
- Returns (After Withdrawal)
Upon a valid withdrawal, goods should generally be returned within the timeframe stipulated by applicable European consumer law and should not be delayed without cause.
Unless otherwise provided by applicable law, if necessary information regarding return costs was provided prior to purchase, the customer may be liable for the direct costs of returning the goods if they change their mind and withdraw.
The customer should take good care of the goods while in possession.
Breezychimehub may apply applicable legal provisions if applicable law allows for a reduction in the value of the goods due to handling beyond what was necessary to determine their nature, characteristics, and function, and allows for the deduction of corresponding costs.
- Refunds (After Withdrawal)
For valid withdrawals that comply with European consumer law, Breezychimehub will process refunds in accordance with applicable law.
Under EU law, refunds generally include the amount received from the consumer, including applicable standard shipping costs.
If the customer chooses a shipping method that is more expensive than the cheapest standard shipping method, the refund amount may be limited to the amount corresponding to the cheapest standard shipping method, where permitted by law.
Refunds are typically processed within the applicable statutory timeframe.
If the law allows for a delay in refunding until the returned goods are received or the customer provides proof that the goods have been returned, the applicable statutory procedures will apply.
- Damaged Goods
If the goods arrive damaged, the customer should contact:
and as soon as possible after receiving the order.
The customer can provide the following photos:
Damaged goods
Outer packaging
Any visible damage related to shipping
Photos help us assess the situation and may allow us to resolve the claim without requiring the customer to return the damaged goods.
If the available information is sufficient to determine the problem, Breezychimehub may arrange a refund or exchange without the return of the damaged goods.
If more information or a return is required in specific circumstances, we will provide relevant instructions.
Providing photos is intended to assist in assessing the reported problem and does not affect any mandatory statutory remedies available under applicable consumer law.
- Defective or Non-conforming Goods
If a product is defective, damaged, materially different from the contract description, or does not conform to the applicable purchase contract, the customer should contact:
Depending on the specific circumstances and applicable law, the customer may be entitled to remedies including repair, replacement, price reduction, or refund.
For goods purchased by EU consumers, statutory rules provide for remedies for non-conforming goods, including a statutory warranty of at least two years under EU rules, subject to the applicable legal framework and specific circumstances.
Statutory rights for defective or non-conforming goods differ from the usual 14-day return right.
- Damaged Goods – Returns May Not Be Required
If goods are damaged in transit and the customer can provide photographs or other information proving the damage, Breezychimehub can resolve the issue by:
refund; or
sending a replacement.
In this case, the damaged goods may not need to be returned.
If a return is necessary in certain circumstances, we will provide the customer with the appropriate return instructions.
- Delivery Delays
Breezychimehub uses delivery services such as DHL, FedEx, and UPS Priority, depending on the destination and applicable shipping arrangements.
Standard estimated delivery time is:
5-12 business days.
When relevant tracking information is available, it will be automatically sent to the email address provided by the customer at checkout.
Tracking notifications may include shipment, carrier arrival, transit within the carrier network, local delivery processing, and delivery status.
- Orders Exceeding Standard Delivery Time
If your order exceeds the standard estimated delivery time of 5-12 business days, please contact:
We will review the shipping information and, if necessary, communicate with the relevant carrier to investigate the shipping status.
After the investigation, Breezychimehub may arrange:
A full refund; or
Reshipment,
depending on the specific circumstances and applicable legal requirements.
If European consumer law provides specific remedies for undelivered goods, those statutory remedies remain unaffected.
- Lost Goods
If goods cannot be found or are confirmed lost, customers should contact us:
We will review the existing shipping information and, where appropriate, communicate with the relevant carrier.
If the goods cannot be reasonably delivered, Breezychimehub may arrange for replacement or a refund, depending on the specific circumstances and applicable law.
For consumer purchases protected under applicable European law, the risk of loss or damage to goods generally rests with the merchant until the consumer actually receives the goods, and does not transfer to the consumer simply because the goods have been delivered to the carrier.
- Incorrect or Incomplete Receiving Information
Customers should carefully verify their shipping address and contact information before completing an order.
If an incorrect address is found, please contact us as soon as possible:
We will review whether the information can still be corrected.
If the incorrect information provided by the customer significantly affects delivery, we will handle the situation in accordance with applicable law.
16. Order Cancellation and Refund
If an order is cancelled before shipment and a refund is due, Breezychimehub will process the refund through the original payment method, in accordance with applicable law.
If statutory withdrawal rights or other mandatory cancellation rights apply, we will comply with applicable legal time limits and refund requirements.
- Refund Processing Time
The time required for a refund to arrive depends in part on the payment method and the relevant payment service provider or financial institution.
Breezychimehub will initiate the approved refund within the applicable processing period.
After the refund is initiated, the time required for funds to arrive may vary depending on the payment method.
- Not Receiving a Refund
If a refund has been confirmed but the funds have not arrived within the expected time, customers should first check their relevant payment account and transaction records.
If the refund still has not arrived, please contact:
Please provide the relevant order number so we can check the refund record.
- Legal Consumer Rights
This refund and return policy does not exclude or limit consumers’ legal rights.
Especially where applicable European consumer law applies:
Eligible consumers have a 14-day right to withdraw from distance purchases.
Consumers have legal remedies for defective or non-conforming goods.
Applicable rights relating to delivery and non-delivery remain in effect.
The risk of lost or damaged goods is generally borne by the merchant until the consumer actually receives the goods.
The EU consumer guideline confirms a 14-day withdrawal period for eligible distance purchases, and additional legal protections exist for goods that do not conform to the contract.
- Contact Information
For all returns and refund inquiries:
Brand: Breezychimehub
Email: [email protected]
Website: www.breezychimehub.com
Company: Fox Brae Wind Chimes Inc.
Address: 1867 NS-359, Centreville, NS B0P 1J0, Canada
Phone: +1 9029072970
Customers should provide their order number when contacting customer service regarding existing orders. We strive to respond to customer inquiries within 24 hours.
- Updates to this Policy
Breezychimehub may update this refund and return policy as necessary to reflect changes in our business arrangements, product availability, or applicable legal requirements.
The latest version will be posted on this page, indicating the update date.
Any modifications to this policy will not retroactively cancel any mandatory legal rights applicable to orders already placed.